Refund Policy
We want you to love your purchase, but if you're not completely satisfied, we’re here to help! Our refund policy lasts 90 days from the date of delivery.
90-Day Money-Back Guarantee
If you're unhappy with your product for any reason, you may request a refund within 90 days of receiving your order.
Eligibility for Refunds:
To be eligible for a refund:
- The item must be in its original condition, unused or lightly used.
- You must contact us within 90 days of delivery.
- Proof of purchase is required (order number or confirmation email).
- In some cases, we may require a photo or video of the item to process your refund.
Non-Refundable Situations:
- Refund request made after 90 days of delivery.
- Items damaged due to misuse, negligence, or improper care.
- Sale or clearance items (unless defective).
How to Request a Refund:
- Email our support team at support@tryaurivo.store with your order number.
- Include a brief explanation of why you’re requesting a refund.
- Attach a photo/video of the product, if applicable.
Once your request is approved, we will process your refund back to your original payment method within 5–10 business days. Please note that shipping costs (if any) are non-refundable.
Late or Missing Refunds:
If you haven’t received a refund after 10 business days:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@tryaurivo.store